Mastering the waves of CRM transformation
We are expert CRM consultants. We help brands to navigate the waves of CRM Technology so they can deliver better customer experiences and realise their potential.
OUR EXPERTISE
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Building a CRM Digital Framework
Leverage the power of data with our CRM transformation expertise. We empower brands to become digitally mature and customer-centric, making informed decisions based on quality data.
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Digital Marketing Automation
Marketing automation is about understanding customer journeys, personas, segmentation, and personalisation. But above all, it’s about data.
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Sales Funnel Optimisation
Say hello to a streamlined powerhouse that captures every opportunity and propels your revenue. Deliver business results with the right technology and a trusted partner with a robust methodology.
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Customer Service Excellence
Want to stand out from the crowd? Embrace the omnichannel approach. Be there for your customers whenever and however they want to connect with you.
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Intelligent Automation
Intelligent automation: where tech meets human ingenuity. Elevate your team’s productivity with the power of AI, machine learning, and robotic process automation.
CLIENT STORIES
Up-to-date CRM technology empowers TIME to deliver predictable returns in an unpredictable world
Financial Services
TIME Investments
redk worked closely with the leadership team at Acuris, stakeholders and the technical team to deliver major changes on the CRM digital framework
Financial Services
Acuris
redk took charge of the complex engineering issues while the internal team managed organisational change, training and the definition of the functional scope for the development backlog.
Energy
Inspired PLC
As champions of procurement, 2buy2 goes above and beyond to achieve their vision of providing ‘Excellent Procurement that is Values Driven’.
Financial Services
2buy2
Driving operational efficiency in sales operations and marketing.
Manufacturing and Distribution
Fedrigoni Self-Adhesives
A strategy to optimise customer data and operations for 25% annual growth
Pharmaceuticals
PromoFarma
Transforming CX in a highly complex business. Baleària emerges as leader in transportation thanks to omnichannel CX strategy.
Travel and Hospitality
Baleària
Consum achieves customer service excellence and sees a 40% improvement in customer query resolution with Zendesk and redk
Retail and E-commerce
Consum Supermarkets
Achieving competitive advantage by implementing CX technology in the context of a CRM transformation plan
Financial Services
I-surance (Part of bolttech)
Trusted by leading brands across the UK and Europe
WHAT OUR CLIENTS SAY
‘At PromoFarma we aim to turn the entire company into a health platform that helps people manage their own health in a simple and optimised way, using digital products and solutions.’
Beatriz López
Operations Manager at PromoFarma
‘redk was by our side throughout the entire process and beyond, helping us to adapt, meeting our needs, and resolving doubts and problems.’
Sandra Brion Abuin
Business Development Manager, Marine Instruments
‘redk helped us design and define the customer lifecycle by implementing a CRM-based solution that covered the defined processes and structured all the data around these processes.’
Andrés Rodríguez Morado
Marketing Manager, Marine Instruments
‘redk has true professionals who have accompanied and guided us at all times.’
Inma Costa
Customer Service and Marketing Department - Consum
’The expertise of redk as a business has helped them to get the best out of us and to drive a successful project and transformation’
Faye Williams
Internal Sales Director
‘The team at redk reminded us that CRM isn’t just about being more efficient. It’s about serving our customers better'
Russell Stables
Company Director, 2buy2
“redk was able to understand the business constraints and the technical challenges. They worked closely with our team to put together a solid roadmap to deliver short term, which has added up to a robust CRM solution overtime.”
Marc Talbot
Head of Relationship Management
“Working with redk was a team experience. Their support along the project was key and it never felt like working with an external contractor. In fact, we would always use “we” in all our conversations, considering them as part of our team.”
Maribel Linares
Partnership, Loyalty & CX at Baleària
“The truth is we have a ‘before’ and ‘after’ in Customer Services. Day to day, service agents know much better what they have to do. They have much better visibility of all client-related information in order to do their work better. So they’re happier.”
Anna Witteveen
Head of Product, i-surance
“Introducing an end-to-end automated process has given us the opportunity to interact with our customers when it matters most. Thanks to redk, we were able to update our CRM solution and succeed in our mission to put our customers first.”
Jason Blundell
Cortech Developments
“We chose redk because it understood what we do; and we chose their recommended CRM because it is versatile and flexible enough to adapt to the unique nature of our business.”
Eugenio Gómez Acebo
SVP Global New Business
“We firmly believe that digital transformation is not an option, but a necessity for the survival of all companies – perhaps even more so in the insurance sector. Insurance companies have traditionally been more conservative in this regard, but are showing good signs of progress“.
Cristina García
CEO of Grupo PSN
"redk clearly understood our complex operational model and was able to build the business processes and automation necessary to be efficient.”
Mercedes Sanson
Supply and Project Management Director
“The digital transformation is a change for the sales team, who are used to using other processes. This requires continuous monitoring to prevent teams from being disconnected and to ensure that the transition to the digital solution provides the desired result.”
Fernando Girón
Marketing Director at Arconvert
GET FURTHER, TOGETHER
Our mission is to create success stories. We are here as your CRM technology and strategy partner to help you reach your business goals, because your success is our success!
MEET OUR TEAM
