George Cox

George Cox

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Blog

George Cox | July 10, 2024

New Release: Ada’s AI Agent is Promoted to Email 

Ada AI Email
  • Ada Gen AI
  • Customer Service Excellence
Blog

George Cox | June 26, 2024

How to Build an Effective Omnichannel Strategy

omnichannel strategy
  • Zendesk Premier Partner
  • Customer Service Excellence
  • Intelligent Automation
Blog

George Cox | June 13, 2024

4 Reasons Empathy in Customer Service is Important

empathy in customer service
  • Salesforce Consulting Partner
  • Customer Service Excellence
Blog

George Cox | May 30, 2024

Chatbot vs. Generative AI for Customer Service

generative AI vs chatbot
  • Ada Gen AI
  • Customer Service Excellence
Blog

George Cox | May 9, 2024

The Three Pillars of CX Transformation: Enhancing Customer Experiences

cx transformation team
  • Salesforce Consulting Partner
  • Customer Service Excellence
Blog

George Cox | April 30, 2024

How to Build a Next-Gen, Immersive Customer Experience

immersive customer experience
  • Zendesk Premier Partner
  • Customer Service Excellence
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