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George Cox | January 6, 2025

CX Trends 2025: How Autonomous AI Agents Are Revolutionising Customer Service

customer service agent

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Blog

Hideki E. Hashimura | February 22, 2022

Speed and positive emotions: what are consumers looking for in a brand experience?

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  • Salesforce Consulting Partner
  • Building a CRM Digital Framework
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Hideki E. Hashimura | February 15, 2022

Understanding the hybrid customer – are you ready?

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  • Zendesk Premier Partner
  • Customer Service Excellence
Blog

Hideki E. Hashimura | January 7, 2022

CRM Implementation Success: 5 Top Tips from Experience

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  • Salesforce Consulting Partner
  • Building a CRM Digital Framework
  • Financial Services
Blog

Hideki E. Hashimura | December 20, 2021

Future-fit tech strategies: the keys to success in a changed future

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  • Building a CRM Digital Framework
  • Tech
Blog

Hideki E. Hashimura | December 13, 2021

The changing face of B2B marketing: predictions for 2022 and beyond

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  • Marketing Cloud
  • Digital Marketing Automation
Blog

Hideki E. Hashimura | December 6, 2021

What’s to come in 2022: Forrester’s CX Predictions

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  • Zendesk Premier Partner
  • Customer Service Excellence