Blog

Blog category description

Blog

George Cox | November 14, 2024

How to use Agentforce for Customer Service

agentforce for customer service

Type of content

Blog

George Cox | April 25, 2024

How to Use Zendesk for Customer Service

zendesk for customer service
  • Zendesk Premier Partner
  • Customer Service Excellence
Blog

George Cox | April 24, 2024

Why are Data-Driven Customer Experiences Important in 2024?

customer experience data
  • Zendesk Premier Partner
  • Customer Service Excellence
Blog

George Cox | April 10, 2024

AI and Intelligent Experiences in Customer Service

AI in customer service
  • Zendesk Premier Partner
  • Intelligent Automation
Blog

George Cox | March 11, 2024

Optimising Customer Experiences: The Intersection of AI and Human Touch

front office staff optimising customer experiences
  • Customer Service Excellence
  • Retail and E-commerce
Blog

Hideki E. Hashimura | February 15, 2024

The Third Wave of CRM: From Operational Tool to Strategic Asset

third wave of crm
  • Building a CRM Digital Framework
Blog

Tom Jeanes | February 14, 2024

Our Guide to the Digital Transformation Process

digital business transformation team
  • Building a CRM Digital Framework