Blog

Blog category description

Blog

George Cox | January 6, 2025

CX Trends 2025: How Autonomous AI Agents Are Revolutionising Customer Service

customer service agent

Type of content

Blog

George Cox | May 30, 2024

Chatbot vs. Generative AI for Customer Service

generative AI vs chatbot
  • Ada Gen AI
  • Customer Service Excellence
Blog

Tom Jeanes | May 20, 2024

AI in Ecommerce: Revolutionising Online Shopping

AI in ecommerce
  • Zendesk Premier Partner
  • Intelligent Automation
  • Retail and E-commerce
Blog

George Cox | May 9, 2024

The Three Pillars of CX Transformation: Enhancing Customer Experiences

cx transformation team
  • Salesforce Consulting Partner
  • Customer Service Excellence
Blog

George Cox | April 30, 2024

How to Build a Next-Gen, Immersive Customer Experience

immersive customer experience
  • Zendesk Premier Partner
  • Customer Service Excellence
Blog

George Cox | April 25, 2024

How to Use Zendesk for Customer Service

zendesk for customer service
  • Zendesk Premier Partner
  • Customer Service Excellence
Blog

George Cox | April 24, 2024

Why are Data-Driven Customer Experiences Important in 2024?

customer experience data
  • Zendesk Premier Partner
  • Customer Service Excellence