Blog

Blog category description

Blog

George Cox | January 6, 2025

CX Trends 2025: How Autonomous AI Agents Are Revolutionising Customer Service

customer service agent

Type of content

Blog

George Cox | April 10, 2024

AI and Intelligent Experiences in Customer Service

AI in customer service
  • Zendesk Premier Partner
  • Intelligent Automation
Blog

George Cox | March 11, 2024

Optimising Customer Experiences: The Intersection of AI and Human Touch

front office staff optimising customer experiences
  • Customer Service Excellence
  • Retail and E-commerce
Blog

Hideki E. Hashimura | February 15, 2024

The Third Wave of CRM: From Operational Tool to Strategic Asset

third wave of crm
  • Building a CRM Digital Framework
Blog

Tom Jeanes | February 14, 2024

Our Guide to the Digital Transformation Process

digital business transformation team
  • Building a CRM Digital Framework
Blog

Hideki E. Hashimura | February 9, 2024

5 Reasons Front Office Staff Are Essential In Creating Better Customer Experiences in 2024

pexels-mart-production-7709085-1
  • Customer Service Excellence
Blog

George Cox | February 5, 2024

Three Pillars of CRM: Driving Growth and Customer Engagement

pexels-artem-podrez-5716008
  • Building a CRM Digital Framework