Blog

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Blog

George Cox | January 6, 2025

CX Trends 2025: How Autonomous AI Agents Are Revolutionising Customer Service

customer service agent

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Blog

George Cox | December 1, 2023

Calculating the ROI of AI-Driven Customer Service

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  • Zendesk Premier Partner
  • Customer Service Excellence
Blog

Hideki E. Hashimura | November 29, 2023

How to Use Salesforce MCAE to Improve The B2B Customer Experience

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  • Salesforce Consulting Partner
  • Marketing Cloud Account Engagement powered by Pardot
  • Customer Service Excellence
  • Digital Marketing Automation
Blog

Tom Jeanes | November 22, 2023

Salesforce and Generative AI: A Winning Combination for Sales and Service Teams

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  • Salesforce Consulting Partner
  • Digital Marketing Automation
Blog

Hideki E. Hashimura |

How to manage and access real-time data with Salesforce

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  • Sales Cloud
  • Salesforce Consulting Partner
  • Digital Marketing Automation
Blog

Tom Jeanes | November 14, 2023

Enhance Your CRM with monday.com and redk

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  • Monday.com
  • Building a CRM Digital Framework
  • Digital Marketing Automation
Blog

Tom Jeanes | October 30, 2023

Using AI in the Customer Experience: Risks and Best Practices

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  • Intelligent Automation
  • Digital Marketing Automation
  • Customer Service Excellence