Agentforce

Humans with Agents drive customer success together

Are you ready to revolutionise the way your business operates? At redk, we understand the challenges of today’s fast-paced market. That’s why we partner with you to harness the power of Agentforce, Salesforce’s innovative AI agent technology, designed to optimise your sales, customer service, and marketing efforts.

Agentforce agents are proactive, always-on, and equipped with the necessary business knowledge to execute tasks based on their specific role. These agents go beyond simple automation; they understand context, make decisions, and take action.

LET´S TALK

Why Agentforce?

Boost productivity: 41% of work time is wasted on low-value and repetitive tasks. Agentforce can automate these tasks, freeing up your employees to focus on high-value work.
Improve customer experience: Customers expect fast, personalized, and efficient service. Agentforce enables 24/7 support across various channels, offering consistent and accurate responses.
Drive business growth: By automating key processes, Agentforce helps increase sales, improve customer retention, and optimize marketing campaigns.

Agentforce Use Cases

Agentforce offers a range of pre-built agents that can be customized to meet your specific business needs. Here are some key use cases:

Your trusted agent for all customer service experiences.

Availability
Interact with your customers autonomously across all channels, 24/7, with natural responses.
Fast and precise
Resolve cases quickly and accurately, basing each response on reliable data.
Adaptable
Set it up in minutes with pre-designed templates and customise it with low-code.
Guardrails
Define clear boundaries and transfer seamlessly to human representatives.

Automate your pipeline 24/7
Autonomously assist your leads with product inquiries, handling objections, and meetings with sales representatives.
Precise and personalised responses
Manage objections and answer questions accurately, based on your data.
Integrated guardrails
Control the frequency, channels, and when Agentforce will contact the sellers and inform them for a seamless handover.
Multichannel and multilingual
Contact leads via SMS or WhatsApp in their preferred language.

Internal Agents
Boost your employees’ productivity with the help of Agentforce.
Situation Summary
Prepare your meetings more quickly and thoroughly with Agentforce.
Emails
Create emails for your customers to continue the conversation with AI-generated content based on your data.
Custom Actions
Execute business flows in a conversational environment, letting Agentforce handle the complex tasks.

The experience of working with the redk team has been more than satisfactory. Despite my initial reluctance due to bad experiences in the past with partners when implementing other types of tools, on this occasion, I have to say that they have shown professionalism, infinite patience and total commitment at every stage of the implementation of Salesforce Marketing Cloud.

Manu Sudupe Chief Operations Officer at Guts&Love

Why Partner with redk?

Expertise: redk has over 20 years of experience in consulting and engineering, with a team of certified CRM specialists.
Customised Solutions: We tailor Agentforce solutions to meet your specific business needs, offering a range of services to address your requirements.
Proven Results: We have a history of successful Salesforce implementations across various industries. Our average client relationship exceeds 5 years and we maintain a customer retention rate exceeding 90%.
Partnership: We work closely with you to create a strategy, connect data, and customize and implement agents that are tailored to your business.
Quality Assurance: redk includes Quality Assurance (QA) professionals to implement Agile Testing and ensure quality.