It’s easier to help customers, because you can see all their information right in front of you
See Every Issue At A Glance – Empower agents to be more productive with a solution that intelligently prioritises cases by SLA, priority, and severity and puts all the information and tools needed to resolve cases at your fingertips.
Let The Platform Route The Cases – Route inbound customer service requests to the right person automatically. SugarBPM™ ensures no customer gets left behind.
View Performance Without Reporting – Identify problem areas long before they become issues with case tracking and dashboards. Quickly uncover which types of support cases require the most attention and gain valuable insight into trends and time-to-response.
