Telephony Integration

Enhance customer connections with VOIP technology

Stay connected wherever you go with the power of VOIP technology. It’s time to unleash ultimate mobility with VOIP available on your smartphone, tablet, and desktop apps. Whether you’re at the office, at home, or on the move, you can switch seamlessly between devices, ensuring your customers receive the same outstanding service no matter where you are.

Scaling your business has never been smoother. With VOIP, there’s no need for complex platforms, confusing phone controls or expensive builds. You can effortlessly add interactive voice response, call routing, and a more complex phone system as your business grows without the hassle of implementing major infrastructure.

Computer telephony integration software is tailored to fit your exact needs, making communication challenges a thing of the past. Enjoy a seamless user experience and take control of your settings, easily adding new users or implementing call monitoring and call forwarding. Access insightful reports with customer data and keep track of your monthly expenditure, all from any device. Say goodbye to the headaches and hello to streamlined communication with integrated VOIP technology. It’s the efficient solution your business has been waiting for.

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Our Services

Salesforce Consulting Partner

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SugarCRM

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Zendesk Premier Partner

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Ada Gen AI

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Create a centre of customer service excellence

Computer telephony integration (CTI) plays a crucial role in the omnichannel strategy, bridging the gap between call centre management and enhancing the customer experience. It’s essential for centre agents to seamlessly handle incoming calls and navigate call centre software, always prioritising customer satisfaction. In the midst of potentially chaotic call centre operations, telephony integration brings efficiency to customer phone calls.

When you integrate telephony with your CRM and back-end applications, your agents can receive incoming calls without a hitch. They can even gain valuable insights into your customers’ journey through comprehensive data, enabling prompt actions and capitalising on opportunities. Say goodbye to communication issues in call centres and create a customer service that puts your invaluable customers at the forefront.

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Trusted by leading brands across the UK and Europe

Guiding your through telephony integration solutions

When it comes to telephony integration, redk has got you covered. With our in-depth knowledge and expertise in telephony integration, we will seamlessly implement your CRM system, ensuring a smooth transition. Our specialists will provide comprehensive training to your workforce, empowering them to effectively leverage the system’s capabilities, especially when handling complex tasks.

At redk, we are committed to driving digital success across your business operations. Let us be your guiding force in embracing telephony integration, achieving efficiency in your business process management, and ultimately propelling your digital transformation forward.

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METHODOLOGY

The most powerful CRM technology combined with
your industry expertise and redk’s
15 years of experience = a winning team!

Our methodology aligns strategy with technology to produce a robust CRM framework that drives organisational change in your company.

We dive headfirst into your business. We collaborate with your executive team to gain a deep understanding of how technology should align with the business vision and deliver its intended value.

At redk, we are masters of operational design. We streamline processes, boost productivity, and drive peak performance. With cutting-edge technology and agile practices, we take a dynamic approach that drives efficiency and accelerates your transformation journey.

Technology alone is not enough to drive transformation. It’s the people who drive change. We guide you through managing organisational and operational change, ensuring your teams are ready to embrace the new solutions and drive adoption for maximum impact.

We don’t just implement and leave you hanging. With redk, you have a dedicated partner providing comprehensive technical support. We’re here to ensure that your technology solutions continue to run smoothly, keeping your business on track and empowering you for ongoing success.

Your customers want to be connected.

CLIENT STORIES

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Our client testimonials are the best place to read about our work in the industry.

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The CRM transformation integrated each stage of the sales process on a single platform, making it possible for Cortech Developments to fully automate their cycle.

Tech

Cortech Developments

Chemo Group required a one-stop data source that would catalogue all data sources and standardise processes in one system

Pharmaceuticals

Insud Pharma (Chemo Group)

Creating a competitive advantage through a robust digital strategy that is fully aligned with the business.

Financial Services

Grupo PSN

redk implemented best-in-class technology to assist the standardisation of workflows and processes, which enabled Havas Media Group to increase overall visibility of data and insights while saving hundreds of man-hours

Media

Havas Media Group

Driving operational efficiency in sales operations and marketing.

Manufacturing and Distribution

Fedrigoni Self-Adhesives

Achieving competitive advantage by implementing CX technology in the context of a CRM transformation plan

Financial Services

I-surance (Part of bolttech)

Transforming CX in a highly complex business. Baleària emerges as leader in transportation thanks to omnichannel CX strategy.

Travel and Hospitality

Baleària

redk took charge of the complex engineering issues while the internal team managed organisational change, training and the definition of the functional scope for the development backlog.

Energy

Inspired PLC

redk worked closely with the leadership team at Acuris, stakeholders and the technical team to deliver major changes on the CRM digital framework

Financial Services

Acuris

The digital transformation standardised commercial processes and centralised Niftylift’s databases.

Manufacturing and Distribution

Niftylift

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Let’s Talk Computer
Telephony Integration

Enhance customer connections with VOIP technology

Our Services

Create a centre of customer service excellence

Guiding your through telephony integration solutions

LET’S TALK LET’S TALK

LET’S TALK LET’S TALK

LET’S TALK LET’S TALK

LET’S TALK LET’S TALK

METHODOLOGY

Experience the redk difference

Strategic Consulting

Operational Design

Functional Implementation

Technical Support

Your customers want to be connected.

CLIENT STORIES