Customer Service Excellence
Mastering the Waves of Omnichannel
Boost customer satisfaction
Want to stand out from the crowd? Embrace omnichannel customer experience solutions. Be there for your customers whenever and however they want to connect with you.
Customer service excellence is where the real battle for value differentiation takes place, even more so than sales. It’s a tough job, with sky-high customer acquisition costs and the constant struggle to retain your hard-earned clientele.
So, how do you rise above the competition? Simple—deliver an excellent customer service experience. Elevate your customer service skills, begin customer journey mapping and work on defining customer service excellence for your company.
Achieving customer experience excellence goes beyond basic customer service. Give your customers more than they expect, and watch your business grow.
Omnichannel support
Be where your customers want you to be. Create an innovative omnichannel strategy that helps you deliver digital customer experience solutions on every channel. No more limitations, just seamless support. That’s what exceptional service is all about.
Automation
Work smarter, not harder. Embrace the power of AI and let service automation take the lead in achieving customer service excellence. Reduce friction, respond directly to customers with meaningful interactions, and treat customers as individuals with quick, personalised responses.
Efficiency
It’s time to go beyond the customer service excellence standard. Automate those tedious processes, answer all customer queries, utilise customer feedback mechanisms and build a centralised data structure to boost productivity. Deliver customer excellence with an efficient strategy.
Service insights
Get to know your customer needs inside out. With a complete view and consolidated insights, you can pinpoint urgent problems and improve customer interactions one step at a time. Continuous improvement will help you surpass ‘good customer service’ and work towards a customer centric culture.
Create a centre for customer service excellence
Customer service operations are the real deal when it comes to winning or losing customers. We’re here to help you build a customer experience excellence centre that will blow your competition out of the water.
At redk, we’ve got the know-how to boost customer satisfaction and loyalty by implementing models of service excellence that work. And we mean really work.
We help companies and business leaders design and implement service operations that turn customers into engaged promoters. Customer centricity will give you a competitive advantage.
OUR DIGITAL CAPABILITIES
Zendesk Premier Partner
Zendesk helps you focus on engagement, so you can be the company your customers want you to be!
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Ada Gen AI
Ada’s AI Agent is an entire CX team in one platform. Double agent efficiency, automate billions of conversations and reduce customer wait times by 98% with your new top-performing agent.
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Service cloud
Build end-to-end engagement from anywhere to delight your customers and meet expectations.
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CLIENT STORIES
Transforming CX in a highly complex business. Baleària emerges as leader in transportation thanks to omnichannel CX strategy.
Travel and Hospitality
Baleària
Achieving competitive advantage by implementing CX technology in the context of a CRM transformation plan
Financial Services
I-surance (Part of bolttech)
Consum achieves customer service excellence and sees a 40% improvement in customer query resolution with Zendesk and redk
Retail and E-commerce
Consum Supermarkets
A strategy to optimise customer data and operations for 25% annual growth
Pharmaceuticals
PromoFarma
