Our digital transformation services

We deliver business outcomes. CRM projects are business projects; they need to deliver a tangible impact on how your brand achieves differentiation.

CRM Transformation

We help organisations overcome the challenges in the customer life cycle with a long-term digital transformation strategy that adds business value.

We drive digital transformation strategies to move organisations from their current status to become digitally mature, optimised and customer-centric.

We call this process CRM Transformation.

CRM Transformation increases the focus on customer centricity by maximising business productivity by integrating and automating sales, marketing and customer service.

EXPERTISE

We create value by creating competitive advantage and partnering with our customer's leaders to define and answer their most strategic business challenges, including digital-driven transformation, customer experience and operational models to drive growth and profitability.

Navigate the tech noise

With an overcrowded product offering on the market, companies face the daunting challenge of choosing the right solution for implementing a CRM technology framework.

We help you sift through the clutter, providing services ranging from strategy and operational design to implementing digital solutions to streamline marketing, sales and customer service operations.

Our CRM solution gives you the opportunity to explore new business models and aim beyond what you thought was possible.

LET´S TALK

CRM is not just about software; it’s about your business.

Our CRM implementation and digital transformation consulting services deliver solutions focused on achieving business outcomes.

We combine different digital technologies to align with different business models, goals and values. But digital technology is not enough alone. Redk’s implementation support services help you get the most out of your digital journey.

We implement full end-to-end CRM programs based on our understanding of your business needs, challenges and operational requirements. We apply the “CRM by Design” method to build a future-proof CRM framework that will grow with your company.

LET´S TALK

We don’t have a one-size-fits-all digital transformation approach. We approach every company individually to get the best results.

LET'S MAKE GREAT
CRM TOGETHER

LET´S TALK

OUR DIGITAL CAPABILITIES

Deliver business results with the right technology and a trusted partner with a robust methodology.

Salesforce Consulting Partner

With redk as your trusted Salesforce partners you will make the most out of this powerful technology and achieve the growth you are looking for.

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Zendesk Premier Partner

Zendesk helps you focus on engagement, so you can be the company your customers want you to be!

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Ada Gen AI

Ada’s AI Agent is an entire CX team in one platform. Double agent efficiency, automate billions of conversations and reduce customer wait times by 98% with your new top-performing agent.

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Monday.com

At redk, we're proud to be a channel partner for monday.com. We offer implementation support so you get the most out of the platform. From initial consultations to ongoing support, our team is here to assist you every step of the way.

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SugarCRM

Everything you need to manage the customer life cycle efficiently and tailored to your business.

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Acoustic

Partner with redk, the trusted implementation expert of Acoustic CRM, and begin a new era of customer engagement across your site. This innovative technology leverages your data to deliver omnichannel marketing campaigns personalised to your customers.

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Klint GPT

Leveraging the power of OpenAI into CRM capabilities for customer service

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Intelligent Automation

Harness the power of artificial intelligence, machine learning and robotic process automation. Not tomorrow, but today!

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Telephony Integration

Integrating voice capabilities into your CRM to deliver a complete omnichannel model.

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CLIENT STORIES

Get further together! Our client testimonials are the best place to read about our work in the industry.

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The CRM transformation integrated each stage of the sales process on a single platform, making it possible for Cortech Developments to fully automate their cycle.

Tech

Cortech Developments

Chemo Group required a one-stop data source that would catalogue all data sources and standardise processes in one system

Pharmaceuticals

Insud Pharma (Chemo Group)

Creating a competitive advantage through a robust digital strategy that is fully aligned with the business.

Financial Services

Grupo PSN

redk implemented best-in-class technology to assist the standardisation of workflows and processes, which enabled Havas Media Group to increase overall visibility of data and insights while saving hundreds of man-hours

Media

Havas Media Group

Driving operational efficiency in sales operations and marketing.

Manufacturing and Distribution

Fedrigoni Self-Adhesives

Achieving competitive advantage by implementing CX technology in the context of a CRM transformation plan

Financial Services

I-surance (Part of bolttech)

Transforming CX in a highly complex business. Baleària emerges as leader in transportation thanks to omnichannel CX strategy.

Travel and Hospitality

Baleària

redk took charge of the complex engineering issues while the internal team managed organisational change, training and the definition of the functional scope for the development backlog.