OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

Blog

George Cox | March 4, 2025

Consumer Confidence in AI Agents Hinges on Human-Like Traits

AI customer service

Type of content

Blog

Tom Jeanes | August 12, 2024

Why Should Marketing Teams Use monday.com?

monday.com for marketing teams
  • Monday.com
  • Digital Marketing Automation
Blog

Hideki E. Hashimura | August 6, 2024

5 Benefits of Salesforce Marketing Cloud’s AI Tools

salesforce marketing cloud
  • Marketing Cloud
  • Digital Marketing Automation
Blog

Tom Jeanes | July 31, 2024

4 Workforce Engagement Management Tools to Consider in 2024

workforce engagement management
  • Zendesk Premier Partner
Blog

Tom Jeanes | July 16, 2024

How to Scale Marketing Teams Using monday.com

scale marketing teams
  • Monday.com
  • Building a CRM Digital Framework
Blog

George Cox | July 10, 2024

New Release: Ada’s AI Agent is Promoted to Email 

Ada AI Email
  • Ada Gen AI
  • Customer Service Excellence
Blog

George Cox | June 26, 2024

How to Build an Effective Omnichannel Strategy

omnichannel strategy
  • Zendesk Premier Partner
  • Customer Service Excellence
  • Intelligent Automation