redk Partners with Ada, Unleashing Powerful Generative AI Capabilities for Customer Service Automation

Ada makes building intelligent, action-oriented flows faster and more efficient than ever. Its generative AI capabilities eliminate the need for time-consuming training by connecting directly to existing knowledge sources.

Introducing redk’s latest tech partner: Ada. A leading AI-powered customer service automation platform dedicated to transforming interactions between businesses and customers.

Redk and Ada deliver an ROI-centric approach to automation, reducing costs and improving customer service. And that’s not all, Ada seamlessly integrates with industry-leading platforms, like Salesforce and Zendesk, to deliver exceptional automation solutions and customer experiences.

With the help of redk, you can combine all three platforms into the ultimate CRM package for your next digital transformation.

Streamline Automation and Personalisation

Ada makes building intelligent, action-oriented flows faster and more efficient than ever. Ada’s generative AI capabilities eliminate the need for time-consuming training by connecting directly to existing knowledge sources. By leveraging the vast repository of support content within Zendesk and Salesforce, Ada enables automation teams to automate complex flows effortlessly, personalise interactions, and create tailored customer experiences.

Power Advanced Use Cases Seamlessly

Ada extends automation capabilities beyond FAQs. Authentication, personalisation, segmentation, routing, and seamless integration with third-party systems become a reality. The Answer Editor, equipped with generative AI, simplifies the process of building advanced flows while providing dynamic answers to enhance customer interactions. Ada ensures businesses can handle complex use cases.

Achieve True Omnichannel Excellence

Ada’s collaboration with Zendesk and Salesforce goes even further with the introduction of Ada Voice. By extending generative AI capabilities to the phone channel, Ada delivers a truly omnichannel ACX experience.

The build-once-deploy-anywhere model allows businesses to automate, manage, and optimise customer experiences across channels, eliminating duplication of efforts. Integration with Zendesk’s Sunshine Conversations Web Messenger further expands automation possibilities, ensuring seamless resolutions for customers across all channels.

Welcome to the Future of Customer Service Automation

Ada’s integration with Zendesk and Salesforce marks a significant milestone in customer service automation. With powerful generative AI capabilities, Ada empowers businesses to automate customer service effortlessly, personalise interactions, and exceed customer expectations. Ada solidifies its position as the leader in AI-driven automation by driving cost-effective resolutions, empowering CX teams, and delivering a hyper-modern customer experience.

To learn more about Ada’s groundbreaking generative AI capabilities and the partnership with redk visit https://www.redk.net/en/technologies/ada/