CRM for Business Services
Understand what your client wants and needs with a B2B CRM solution.
The redk difference
At redk, we specialise in business transformation and have extensive expertise in the B2B landscape. We understand your unique obstacles and are committed to helping you overcome them. With our tailored solutions and proactive support, we ensure that clients feel valued and well taken care of throughout their journey.
The detailed analytics offered by CRM can help you can gain valuable insights into your client base, identify emerging market trends, and optimise your sales performance. A CRM solution can align your sales and marketing teams, fostering collaboration and streamlining lead management for maximum productivity and efficiency.
We can help you find the best CRM software solution to supercharge your business operations for years to come. Partner with redk for a custom CRM system tailored to your B2B needs.
Software Solutions for B2B Business
IMPROVE CONTACT MANAGEMENT
Effortlessly manage your contacts, track interactions, and stay organised with our CRM features that put all the information at your fingertips. A B2B CRM software solution can comprehensively record customer relationships, ensuring no details are overlooked. With easy access to contact data, you can efficiently nurture leads, prioritise sales opportunities, and build lasting customer relationships.
KEEP CLIENTS INTERESTED
Engage your clients with personalised communication, targeted marketing campaigns, and timely follow-ups, all powered by our B2B CRM software. Create tailored messages that resonate with your customers, keeping them interested and engaged. With features like email marketing, automation, and customer segmentation, you can deliver the right message at the right time, increasing customer satisfaction and loyalty.
ELEVATE THE CUSTOMER EXPERIENCE
Deliver exceptional customer experiences by understanding their needs, preferences, and pain points. With B2B CRM software, you can gain a deep understanding of your customer's journey and provide personalised solutions with proactive support. Build strong customer relationships across the sales pipeline, ensuring every interaction is meaningful and impactful.
UTILISE DETAILED ANALYTICS
Unleash the power of customer data with our B2B CRM software's detailed analytics. Gain valuable insights into your sales processes, spot trends, and make data-driven decisions for business growth. Your CRM platform could provide multiple reporting dashboards, sales forecasting reports, and visual sales pipelines so you can track progress and forecast revenue with ease.
ALIGN MARKETING AND SALES TEAMS
Bridge the gap between your marketing and sales teams with B2B CRM software. Foster collaboration, improve lead management and enhance communication to drive better results. By aligning your sales and marketing efforts, you can prioritise leads, optimise the sales cycle, and maximise conversion rates. CRM tools provide complete visibility and enable seamless coordination, ensuring your sales and marketing teams are always on the same page.
Trusted by leading brands across the UK and Europe
METHODOLOGY
The most powerful CRM technology combined with
your industry expertise and redk’s
15 years of experience = a winning team!
Experience the redk difference
Our methodology aligns strategy with technology to produce a robust CRM framework that drives organisational change in your company.
Strategic Consulting
We dive headfirst into your business. We collaborate with your executive team to gain a deep understanding of how technology should align with the business vision and deliver its intended value.
Operational Design
At redk, we are masters of operational design. We streamline processes, boost productivity, and drive peak performance. With cutting-edge technology and agile practices, we take a dynamic approach that drives efficiency and accelerates your transformation journey.
Functional Implementation
Technology alone is not enough to drive transformation. It’s the people who drive change. We guide you through managing organisational and operational change, ensuring your teams are ready to embrace the new solutions and drive adoption for maximum impact.
Technical Support
We don’t just implement and leave you hanging. With redk, you have a dedicated partner providing comprehensive technical support. We’re here to ensure that your technology solutions continue to run smoothly, keeping your business on track and empowering you for ongoing success.
WHAT OUR CLIENTS SAY
‘At PromoFarma we aim to turn the entire company into a health platform that helps people manage their own health in a simple and optimised way, using digital products and solutions.’
Beatriz López
Operations Manager at PromoFarma
‘redk was by our side throughout the entire process and beyond, helping us to adapt, meeting our needs, and resolving doubts and problems.’
Sandra Brion Abuin
Business Development Manager, Marine Instruments
‘redk helped us design and define the customer lifecycle by implementing a CRM-based solution that covered the defined processes and structured all the data around these processes.’
Andrés Rodríguez Morado
Marketing Manager, Marine Instruments
‘redk has true professionals who have accompanied and guided us at all times.’
Inma Costa
Customer Service and Marketing Department - Consum
’The expertise of redk as a business has helped them to get the best out of us and to drive a successful project and transformation’
Faye Williams
Internal Sales Director
‘The team at redk reminded us that CRM isn’t just about being more efficient. It’s about serving our customers better'
Russell Stables
Company Director, 2buy2
“redk was able to understand the business constraints and the technical challenges. They worked closely with our team to put together a solid roadmap to deliver short term, which has added up to a robust CRM solution overtime.”
Marc Talbot
Head of Relationship Management
“Working with redk was a team experience. Their support along the project was key and it never felt like working with an external contractor. In fact, we would always use “we” in all our conversations, considering them as part of our team.”
Maribel Linares
Partnership, Loyalty & CX at Baleària
“The truth is we have a ‘before’ and ‘after’ in Customer Services. Day to day, service agents know much better what they have to do. They have much better visibility of all client-related information in order to do their work better. So they’re happier.”
Anna Witteveen
Head of Product, i-surance
“Introducing an end-to-end automated process has given us the opportunity to interact with our customers when it matters most. Thanks to redk, we were able to update our CRM solution and succeed in our mission to put our customers first.”
Jason Blundell
Cortech Developments
“We chose redk because it understood what we do; and we chose their recommended CRM because it is versatile and flexible enough to adapt to the unique nature of our business.”
Eugenio Gómez Acebo
SVP Global New Business
“We firmly believe that digital transformation is not an option, but a necessity for the survival of all companies – perhaps even more so in the insurance sector. Insurance companies have traditionally been more conservative in this regard, but are showing good signs of progress“.
Cristina García
CEO of Grupo PSN
"redk clearly understood our complex operational model and was able to build the business processes and automation necessary to be efficient.”
Mercedes Sanson
Supply and Project Management Director
“The digital transformation is a change for the sales team, who are used to using other processes. This requires continuous monitoring to prevent teams from being disconnected and to ensure that the transition to the digital solution provides the desired result.”
Fernando Girón
Marketing Director at Arconvert
CLIENT STORIES
The CRM transformation integrated each stage of the sales process on a single platform, making it possible for Cortech Developments to fully automate their cycle.
Tech
Cortech Developments
Chemo Group required a one-stop data source that would catalogue all data sources and standardise processes in one system
Pharmaceuticals
Insud Pharma (Chemo Group)
Creating a competitive advantage through a robust digital strategy that is fully aligned with the business.
Financial Services
Grupo PSN
redk implemented best-in-class technology to assist the standardisation of workflows and processes, which enabled Havas Media Group to increase overall visibility of data and insights while saving hundreds of man-hours
Media
Havas Media Group
Driving operational efficiency in sales operations and marketing.
Manufacturing and Distribution
Fedrigoni Self-Adhesives
Achieving competitive advantage by implementing CX technology in the context of a CRM transformation plan
Financial Services
I-surance (Part of bolttech)
Transforming CX in a highly complex business. Baleària emerges as leader in transportation thanks to omnichannel CX strategy.
Travel and Hospitality
Baleària
redk took charge of the complex engineering issues while the internal team managed organisational change, training and the definition of the functional scope for the development backlog.
Energy
Inspired PLC
redk worked closely with the leadership team at Acuris, stakeholders and the technical team to deliver major changes on the CRM digital framework
Financial Services
Acuris
The digital transformation standardised commercial processes and centralised Niftylift’s databases.
Manufacturing and Distribution
Niftylift
EXPERTISE
We create value by creating competitive advantage and partnering with our customer's leaders to define and answer their most strategic business challenges, including digital-driven transformation, customer experience and operational models to drive growth and profitability.
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Building a CRM Digital Framework
Leverage the power of data with our CRM transformation expertise. We empower brands to become digitally mature and customer-centric, making informed decisions based on quality data.
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Digital Marketing Automation
Marketing automation is about understanding customer journeys, personas, segmentation, and personalisation. But above all, it’s about data.
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Sales Funnel Optimisation
Say hello to a streamlined powerhouse that captures every opportunity and propels your revenue. Deliver business results with the right technology and a trusted partner with a robust methodology.
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Customer Service Excellence
Want to stand out from the crowd? Embrace the omnichannel approach. Be there for your customers whenever and however they want to connect with you.
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Intelligent Automation
Intelligent automation: where tech meets human ingenuity. Elevate your team’s productivity with the power of AI, machine learning, and robotic process automation.
